As a consumer, you have the right to return an item or product which you have purchased from us in accordance with the following return policy. Items cannot be returned if
You have acquired the products from us for commercial or entrepreneurial reasons (in this case you are not a consumer)
The product was specially manufactured according to your individual specifications or it is clearly tailored to meet your personal needs (custom-made)
The product has a short shelf-life or its expiry date has already expired
The product is storage media containing audio or video recordings or software, if you have already broken the seal on the storage medium
The product is newspapers, periodicals or glossy magazines
The product is not suitable for return due to its nature
*** Start of the Return Policy Notification ***
You can return the items you have received within 14 days without stating a reason.
The period begins after this notification has been received in written form (e.g. as a letter, fax or e-mail), however not before the receipt of goods by the recipient (for recurring deliveries of similar goods, not before the first partial delivery) nor before we have fulfilled our obligations to provide information as defined in Article 246 Sec. 2 in conjunction with Sec. 1 Para. 1 and 2 of the Introductory Act of the Civil Code (EGBGB) as well as our duties under 312g Para. 1, Sentence 1 of the German Civil Code in conjunction with Article 246 Sec. 3 of the EGBGB.
For items which cannot be packaged (such as bulk items), you may also declare your intention to return the item through a written return request. The deadline for returning the item is deemed met if the item or the return request is sent off in time. We bear the costs and risks for returning the item in every case.
Please send the return items or return requests to:
The product will be picked up from you in the case of a return request.
In the event of effective return, the services received by either party shall be returned and any benefits that may have been accrued shall be released. If the item deteriorates or is used (e.g. benefits from use), and is returned in a total or in part or only in a deteriorated condition, you are required to compensate for this loss in value.
This shall only apply if the deterioration of the surrendered goods is the result of more than just an inspection of the goods’ properties or functionality. “Inspection of properties or functionality” is considered to be testing and trying out these goods as is possible and common in a shop.
Obligations to reimburse payments must be fulfilled within 30 days. This period begins for you with the posting of the goods or the request of return, for us with receipt of the goods.