As a consumer, you have the right to return an item or product which you have purchased from us in accordance with the following return policy. Items cannot be returned if
You have acquired the products from us for commercial or entrepreneurial reasons (in this case you are not a consumer)
The product was specially manufactured according to your individual specifications or it is clearly tailored to meet your personal needs (custom-made)
The product has a short shelf-life or its expiry date has already expired
The product is storage media containing audio or video recordings or software, if you have already broken the seal on the storage medium
The product is newspapers, periodicals or glossy magazines
The product is not suitable for return due to its nature
*** Start of the Return Policy Notification ***
Return Policy
You can return the items you have received within 14 days without stating a reason.
The return period commences upon receipt of this notification in written form (e.g. as a letter, fax or e-mail), however not before the product has been delivered to the recipient (for repeat delivery of the same type of item, not before the first partial delivery has been received) and not before our duty to inform has been fulfilled as per Article 246 Section 2 in connection with Section 1, Paragraphs 1 and 2 of the Introductory Law to the German Civil Code (EGBGB) and our obligations have been fulfilled as per 312e Paragraph 1, Line 1 of the German Civil Code in connection with Article 246, Section 3 of the EGBGB.
For items which cannot be packaged (such as bulk items), you may also declare your intention to return the item through a written return request. The deadline for returning the item is deemed met if the item or the return request is sent off in time. We bear the costs and risks for returning the item in every case.
Please send the return items or return requests to:
The product will be picked up from you in the case of a return request.
Returning the item
In the case of a valid return, mutual services received are to be refunded and, if necessary, benefits received (e.g. benefits from use) are to be returned.
Compensation can be demanded if the product has deteriorated. This does not apply if the deterioration of the item is only attributed to its examination – such as would have been possible in a store. Moreover, you do not have to pay compensation if deterioration is the result of proper use of the item.
Refund obligations must be fulfilled within 30 days. This period commences for you when the item or the return request is sent off, for us, when the item is received.
